Title: Ushers
Department: Marketing
Opening Date: February 2020
Closing Date: Until Filled
Gaming License Required:  No
Positions Available: Extra Board
Pay Rate: 10.00
Shift:  When Needed

Job Summary: Provide the primary level of guest assistance in the seating area. Allow or disallow access into the seating area based on credentials. Help guests locate their assigned seats and reporting any ticketing problems to a supervisor. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt and friendly manner. Greet patrons upon entrance to the venue. Check tickets and provide guidance to seats. Show patrons where to find exits, bathrooms, and concession stands. Answer various questions. Ensure all patrons’ needs are met. Seat patrons in an orderly fashion. Distribute programs or event schedules. Ensure everyone adheres to safety rules. Hold doors open for patrons as they exit. Clean lobby and place debris in trash receptacles. Handle complaints or suggestions. Provide assistance to patrons with special needs. Light the way with flashlights when patrons leave their seats. Ensure exit pathways are properly lit. Ensure nothing is obstructing exits.

Job Qualifications: Must be at least 21 years of age or older. Friendly and personable. Excellent customer service skills required!  A team player. Must work well with others. Able to stand for long periods of time. Must wear applicable uniform and is responsible for care and maintenance. Must be available nights and weekends and other special designated dates and times. May be required to obtain an Alcohol Servers Certification. Must attend mandatory Event Orientation Meeting.

***In-house Team members will be given first priority on a dual rate basis, and eligible for overtime based on the dual rated hourly rate***

Mescalero Apache Tribal Preference. Bi-cultural experience preferred.


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