Sports Book Supervisor
Title: Sports Book Supervisor
Department: Table Games IMG
Opening Date: July 2019
Closing Date: Until Filled
Gaming License Required: Yes
Positions Available: 2 Full Time
Pay Rate: DOQ
Shift: Varies, Including weekends and Holidays.
Job Summary: Assisting and supporting the Sports Book Shift Manager and Sports Book Manager in the day to day business activities of a sports book, focusing on delivery of outstanding service. Which generates opportunities for increased handle and profitability, while being an active promoter of the William Hill Brand.
Qualifications: 3+ years’ experience in a Sports Book or race track or other gaming environment. 1+ year of experience in a managerial/ supervisory role. A strong commitment to customer service excellence, genuinely interested in helping customers. Excellent communication and interpersonal skills. Ability to work as part of a team and to lead and motivate when necessary. Well-presented, polite, tactful and friendly. Numerate, lively and quick-thinking; good level of decision making skills. Handle pressure and resolve complaints/ difficult situations in a calm and patient manner. Enjoy promoting products and services confidently. Gather and act on customer feedback effectively. Prioritize quick, effective speed of service. High Standards, initiative, pro-activity and professionalism. Flexible to perform different tasks and follow procedures correctly. Full of drive and enthusiasm for your own development. Understanding of regulatory requirements such as gambling commission, health and safety and equality act. Must be 21 years of age or older.
Mescalero Apache Tribal Preference. Bi-cultural experience preferred.